Terms of service
Terms & Conditions
Effective Date: 09 April 2025
Welcome to Pahadwali.com (“Website”, “we”, “our”, “us”). These Terms and Conditions govern your access to and use of our website, services, and products offered through this platform. By accessing or using pahadwali.com, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, please do not use the Website.
These Terms apply to all visitors, users, and customers (“you”, “your”) of the Website.
1. About Pahadwali
Pahadwali is a women-led brand committed to delivering authentic Himalayan products made using traditional methods like Sil-Batta grinding. All products listed are carefully handcrafted and primarily include flavored salts (Pisyu Loon) with future plans to expand into pickles, spices, A2 ghee, honey, and more.
2. Eligibility
By using this Website, you confirm that:
• You are at least 18 years of age, or accessing the Website under the supervision of a legal guardian.
• You are competent to enter into a legally binding agreement.
• You will comply with all applicable laws and regulations.
3. Account Registration
To place an order, you may be required to register an account. You agree to:
• Provide accurate, complete, and current information.
• Maintain the confidentiality of your login credentials.
• Take responsibility for all activities that occur under your account.
• Inform us immediately if you suspect any unauthorized use of your account.
4. Product Information & Availability
We strive to present accurate product information. However:
• Images are for illustrative purposes only. Actual products may vary slightly in appearance due to natural ingredients.
• We reserve the right to modify or discontinue any product at any time without notice.
• Product availability is subject to stock and location-based delivery feasibility.
5. Pricing & Payment
• All prices are listed in INR (₹) and are inclusive of applicable taxes.
• Prices and availability may change without prior notice.
• Accepted payment methods include UPI, Net Banking, Debit/Credit Cards, and Cash on Delivery (where applicable).
• We reserve the right to cancel any order in case of pricing errors, technical issues, or suspected fraud.
(See full Payment & Pricing Policy for details.)
6. Shipping & Delivery
• Orders are usually dispatched within 1-3 business days of confirmation.
• Estimated delivery time is 3–7 business days, depending on your location.
• Delays may occur due to circumstances beyond our control (e.g. natural disasters, transport strikes).
(See full Shipping & Delivery Policy for details.)
7. Returns, Refunds & Cancellations
• Due to the nature of our food products, returns are accepted only for valid reasons such as damaged, incorrect, or missing items.
• You may cancel an order before dispatch for a full refund.
• Refunds are processed within 5–10 business days after approval.
(See full Return, Refund & Cancellation Policy for details.)
8. Intellectual Property
All content on pahadwali.com, including logos, product names, text, graphics, videos, packaging, and designs are:
• The intellectual property of Pahadwali or its affiliates.
• Protected under applicable Indian copyright, trademark, and design laws.
• May not be reproduced, distributed, modified, or used without express written permission.
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9. User Conduct
You agree not to:
• Use the Website for any illegal or unauthorized purpose.
• Post or transmit any offensive, defamatory, or infringing content.
• Attempt to hack, disrupt, or damage the Website or our systems.
• Impersonate any person or falsely represent your identity.
10. Reviews, Feedback & Submissions
• By submitting feedback or reviews, you grant Pahadwali a non-exclusive, royalty-free, perpetual license to use, reproduce, and publish your content.
• We reserve the right to moderate, edit, or remove any review deemed false, abusive, or inappropriate.
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11. Disclaimer of Warranties
All products and services on this website are provided on an “as is” and “as available” basis.
We do not guarantee that:
• The Website will be error-free, uninterrupted, or secure.
• The product descriptions are completely free of typographical or factual errors.
• The products will meet your specific expectations or outcomes.
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12. Limitation of Liability
In no event shall Pahadwali, its founders, employees, or affiliates be liable for any:
• Indirect, incidental, punitive, or consequential damages arising from the use of the website or its products.
• Losses resulting from improper handling or misuse of our products after delivery.
• Damages due to delays, technical issues, or force majeure events.
13. Indemnification
You agree to indemnify and hold harmless Pahadwali and its affiliates from any claim, loss, liability, or expense arising from:
• Your use of the Website.
• Violation of these Terms or applicable laws.
• Any content or feedback you submit.
14. Modifications to Terms
We reserve the right to update or change these Terms & Conditions at any time.
• Changes will be posted on this page with the “Effective Date” mentioned above.
• Continued use of the Website after any modifications constitutes your agreement to the updated Terms.
15. Governing Law & Jurisdiction
These Terms are governed by and construed under the laws of India.
• Any dispute shall be subject to the exclusive jurisdiction of the courts in Chandigarh, India.
16. Contact Information
For questions or concerns regarding these Terms:
📧 Email: care@pahadwali.com
📞 Phone: +91 9888611131
📍 Address: JISURE FOODS GLOBAL, Main Bazar, Balianwala, Bathinda, Punjab - PIN Code: 151103
Thank you for trusting Pahadwali — a community-driven brand built on tradition, quality, and empowerment of Pahadi women.