Privacy Policy

Effective Date: 09 April 2025

Pahadwali (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, pahadwali.com (the “Site”), or use our services.

By using our website, you consent to the terms outlined in this Privacy Policy.

1. Information We Collect

1.1. Personal Information

When you visit our website or make a purchase, we may collect the following types of personal information:

• Name

• Email address

• Phone number

• Billing and shipping address

• Payment details (processed securely through third-party payment gateways)

• Account login credentials (if you create an account)

1.2. Non-Personal Information

We automatically collect certain information about your device and usage of our website, including:

• IP address

• Browser type and version

• Pages visited and time spent on the website

• Referral source (how you reached our website)

• Device information (mobile or desktop)

1.3. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to enhance your browsing experience. Cookies help us:

• Remember your preferences

• Track shopping cart items

• Analyze website traffic for improvements

You can manage cookie preferences in your browser settings.

2. How We Use Your Information

We use the collected information for:

• Processing orders and transactions

• Providing customer support

• Sending order confirmations and shipping updates

• Improving our website experience

• Sending promotional emails (with your consent)

• Preventing fraud and ensuring website security

3. How We Share Your Information

We do not sell, trade, or rent your personal information. However, we may share your data in the following cases:

3.1. Third-Party Service Providers

We work with trusted partners who help us operate our business, including:

• Payment processors (e.g., Razorpay, Paytm, Stripe, etc.)

• Shipping and logistics partners

• Analytics and marketing platforms (e.g., Google Analytics, Facebook Ads)

These service providers only access data necessary for their operations.

3.2. Legal Compliance

We may disclose personal information if required by law or in response to valid legal requests from government authorities.

4. How We Protect Your Data

We implement security measures to protect your information, including:

• SSL encryption for data transmission

• Secure payment gateways for transactions

• Limited access to personal data (only authorized personnel)

While we strive to protect your data, no online transmission is 100% secure. Please use strong passwords and avoid sharing sensitive details.

5. Your Rights and Choices

As a user, you have the following rights regarding your data:

• Access & Correction: You can review and update your personal information through your account.

• Opt-Out of Marketing Emails: Click the “unsubscribe” link in promotional emails to stop receiving them.

• Request Data Deletion: You can request the deletion of your personal data by contacting us at [support email].

• Disable Cookies: You can disable cookies in your browser settings, but some features may not work properly.

6. Children’s Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect data from children. If we become aware of any such data collection, we will take steps to delete it.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices, and we encourage you to read their policies before sharing your data.

8. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated “Effective Date.” Your continued use of our website indicates your acceptance of any updates.

9. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

📧 Email: care@pahadwali.com

📞 Phone: +91 9888611131

📍 Address: JISURE FOODS GLOBAL, Main Bazar, Balianwala, Bathinda, Punjab - PIN Code: 151103